-The USB cable
Solution: Use a shorter USB cable, 6 inches to 1 foot.
We are looking into a rare reported issue of longer cables not working, and will update this article as we learn more.
-Administrator rights and user profile conflicts
Solution: Log in as an administrator
-Issues with Windows 8.1
Solution: Try with Windows 7
-Issues with multiple USB busses
Solution: Try a USB port on another bus if there are more than one