Support Center

FAQ: MCU-100 and MCU-200 Series

Last Updated: Feb 06, 2018 01:11PM PST

MCU Series Frequently
Asked Questions



AD-1 Update Failed
 

  • Please note that the AD-1 can only be updated using a Windows 7 computer.
  • Using Windows 10 will cause the unit to not be recognized by the MCU.
  • Using Windows 7 compatibility mode on Windows 10 will not resolve this issue.
  • The MCU main unit is not affected by this issue.


Camera Won't Connect
 

  • First, check Panasonic, Sony, or JVC MCU product page for the latest compatibility list for your camera, located on the Description tab.
  • Second, check your MCU model's firmware to make sure the unit is up to date.
     - While verifying the firmware, when you successfully read each AD-1's firmware version, you likely have a good network cable.
  • Third, check the hardware version of each AD-1. There will be a small white sticker on the unit with a letter followed by three numbers.
     - â€‹â€‹â€‹If the version is G or earlier, you may need to boot the camera first, followed by the MCU
     - If the version is H or later, you can boot in any order, and the compatibility issue is likely firmware related.



RJ45 Pin Layouts
 

Pin Number 1 2 3 4 5 6 7 8
MCU GND CV TX- RX- RX+ TX+ NC +12V
AD-1 GND CV RX- TX- TX+ RX+ NC +12V



Max Cable Length
 

  • What is the max length of the Ethernet cable for connecting the MCU to each AD-1?
  • Connection Distance Up to 300m (CAT-5 or CAT6)
  • A recent test confirmed that it should work at lengths up to 1000m



Baud Rate
 

  • The RS-422 baud rate between the MCU-100/200 and AD-1 is 125 kbps
  • The MCU only supports a RS-422 serial protocol and not an Ethernet/IP one



Downloading Firmware Updates
 



Camera Model Troubleshooting


Q: My MCU-100/MCU-200 is able to control all functions except for my Panasonic camera's iris. What am I doing wrong?
A: Make sure your Panasonic camera’s iris control on the lens is set to “auto” as this will enable iris control from the MCU-100/MCU-200.

PMW-300K1 Won't Connect?
Before connection, go to Menu Others RM/USB A Sel > set to Remote

 

PMW-350 Won't Record via MCU Controls?
Before connection, go to Menu Camera Config > RM Rec Start > and set to RM or PARA
(See p.122 of the manual)

 

MCU-100P not working with AG-HPX500

Please use firmware versions 3.203 / 1.403
 

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