Support Center

MCU Series Frequently Asked Questions

Last Updated: Aug 04, 2017 10:00AM PDT

MCU Series Frequently
Asked Questions



AD-1 Update Failed
 

  • Please note that the AD-1 can only be updated using a Windows 7 computer.
  • Using Windows 10 will cause the unit to not be recognized by the MCU.
  • Using Windows 7 compatibility mode on Windows 10 will not resolve this issue.
  • The MCU main unit is not affected by this issue.



RJ45 Pin Layouts
 

Pin Number 1 2 3 4 5 6 7 8
MCU GND CV TX- RX- RX+ TX+ NC +12V
AD-1 GND CV RX- TX- TX+ RX+ NC +12V



Max Cable Length
 

  • What is the max length of the Ethernet cable for connecting the MCU to each AD-1?
  • Connection Distance Up to 300m (CAT-5 or CAT6)
  • A recent test confirmed that it should work at lengths up to 1000m



Baud Rate
 

  • The RS-422 baud rate between the MCU-100/200 and AD-1 is 125 kbps
  • The MCU only supports a RS-422 serial protocol and not an Ethernet/IP one



Downloading Firmware Updates
 

  • Please e-mail support@datavideo.com with your camera model and we will send the latest firmware version that best supports your cameras



Camera Model Troubleshooting


Q: My MCU-100/MCU-200 is able to control all functions except for my Panasonic camera's iris. What am I doing wrong?
A: Make sure your Panasonic camera’s iris control on the lens is set to “auto” as this will enable iris control from the MCU-100/MCU-200.

PMW-300K1 Won't Connect?
Before connection, go to Menu Others RM/USB A Sel > set to Remote

 

PMW-350 Won't Record via MCU Controls?
Before connection, go to Menu Camera Config > RM Rec Start > and set to RM or PARA
(See p.122 of the manual)

 

MCU-100P not working with AG-HPX500

Please use firmware versions 3.203 / 1.403
 

Contact Us

  • Email Us
  • Call Us

    USA

    @ +1 (562) 696-2324

    EU Office

    @ +31 30 261 9656

    UK Office

    @ +44 1457 851000

    Singapore Office

    @ +65 6749 6866

    India Office

    @ +91 120 242 7337

eeb31f9fc244f80caad877e9551752eb@datavideocorporation.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete